How can we help you?

  • How do I store my items and what's the shelf life?

    All cookies are made fresh to order.
    Cookies can last up to 5 days if placed in an air-tight container or zip-lock bag at room temperature for maximum freshness, flavour and texture.

  • Is there any minimum order for delivery?

    We are delivering with a minimum spend of 280 HKD. Our delivery fee ranges between 30-60 HKD depending on your delivery location (HK Island / Kowloon / Parts of New Territories).

  • Which payment methods do you accept?

    All prices quoted are in Hong Kong Dollars (HKD). We accept the following payment methods:
    VISA, Mastercard, American Express, Paypal, Apple Pay and Google Pay.

  • Can I pay with any Cookie DPT voucher or gift card?

    Unfortunately, our online shop does not accept any vouchers or gift cards at this moment.

  • When will my order be delivered?

    We have an estimated delivery window between 2-6pm depending on your location, from Monday to Saturday (excludes Sunday and public holidays).

    Next day delivery is available for orders under 50 signature and weekly special cookies, so long as the order is made by the 20:00 cut-off time.
    For orders over 50 cookies, Minis, Cakes, and custom orders, kindly allow at least 48-hours notice.

    Although we do not accept same day delivery, we would love to be there for you for special occasions - please feel free to send us a message via Instagram DM @Cookie.DPT, or email info@cookiedpt.com for more information.

    Kindly note that surcharge may apply for urgent delivery or redelivery.

  • What delivery options are available?

    We have a minimum order of 280HKD for delivery*.

    Next day delivery is available for orders under 50 signature and weekly special cookies, so long as the order is made by the 20:00 cut-off time.

    For orders over 50 cookies, Minis, Cakes, and custom orders, kindly allow at least 48-hours notice.

    Although we do not accept same day delivery, we would love to be there for you for special occasions - please feel free to send us a message via Instagram DM @Cookie.DPT, or email info@cookiedpt.com for more information.

    *Delivery not available to outlying islands and certain parts of New Territories. Please check here before you make your order.
    (Delivery available to red and purple zones only.)

  • What are the available delivery areas?

    We deliver to Hong Kong Island, Kowloon, and parts of New Territories only. We do not deliver to outlying islands.

    Please check here before you make your order. (Delivery available to red and purple zones only.)

  • Why was my order unsuccessful?

    Your order may have been unsuccessful due to reasons relating to your delivery location or credit card. Please first check with your card issuer for credit-card-related questions or please contact us at info@cookiedpt.com for further assistance.

  • Will I be charged a delivery fee?

    Yes, Our delivery fee ranges between 30-60 HKD depending on your delivery location (HK Island / Kowloon / Parts of New Territories). Delivery service is available only for orders over 280 HKD.

  • How to make adjustment to our orders?

    Once your order has been submitted, you cannot add additional items to it. In alternatives, you may submit a new order for additional items.

  • Can I cancel my order?

    No cancellation on all orders within 24 hours.

  • Can I refund or exchange the baked goods?

    Please send us a message via Instagram DM @Cookie.DPT, or email info@cookiedpt.com and we can look into it for you.

  • Do you ship internationally?

    We make our cookie dough from scratch everyday in our bakery in Hong Kong, with no additives or preservatives. In order to maintain the quality, we are only delivering within Hong Kong and are not taking any international orders for the time-being.

  • How can I pre-order weekly special flavor?

    We announce our special flavor of the week every Sunday on our Instagram and Facebook page. Our special flavor is only available for a week at a time! If you would like to pre-order for next week, you would only be able to purchase the special flavor for next week.

    Keep an eye on our Instagram page for fresh drops weekly and pre-order on the website before it's gone.

For other questions please email us at:
info@cookiedpt.com
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